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BEFORE YOU BOOK
Terms & Conditions
By booking a stay at The Renishaw, you agree to the following terms:
Payments
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A valid/credit card is required to secure all reservations.
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Failure to provide payment details will result in automatic cancellation.
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A physical chargeable card must be presented upon check-in.
Cancellations
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Cancellation policies vary by booking rate. Non-compliance will incur full charges.
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For third-party bookings (e.g. Booking.com, Expedia), cancellations must be processed directly with the vendor. The hotel is not liable for unresolved cancellations.
Smoking & Substance Use
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Smoking indoors is prohibited by law. Designated outdoor areas are provided.
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Evidence of smoking, vaping, or illicit substance use will result in a deep-cleaning fee and repair charges for damages, and notification to authorities and booking vendors.
Damages & Lost Property
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Guests are liable for damages or missing items, assessed case-by-case.
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Theft will be reported to authorities, with charges applied to the guest's account.
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Lost keys incur a £15 replacement fee.
Conduct Policy
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Aggressive, anti-social, or harassing behaviour will result in immediate eviction without refund.
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Police involvement will be sought for non-compliance.
Service Animals
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Only documented assistance dogs (under UK equality Act 2010) are permitted.
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Guests must provide valid certification upon arrival.
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We reserve the right to refuse entry if documentation is not presented, to ensure the safety of staff, residents and property.
General
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The Renishaw reserves the right to refuse service for any breach of these terms.
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We reserve the right to enter your room if we have reason to believe you are at risk.
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Force majeure events (e.g. natural disasters) may exempt the hotel from liability.
Early check-in/Late check-out
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We're happy to accommodate early/late check-in or later check-out wherever we can.
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Please arrange this with our team in advance so we can organise lockbox access for you.
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Arrivals or departures outside standard times that haven't been pre-arranged may be declined, or an additional charge may apply at our discretion.
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