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By booking a stay at The Renishaw, you agree to the following terms:
Payments
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A valid credit/debit card is required to secure all reservations.
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Failure to provide payment details will result in automatic cancellation.
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A physical chargeable card must be presented upon check-in.
Cancellations
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Cancellation policies vary by booking rate. Non-compliance will incur full charges.
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For third-party bookings (e.g., Booking.com, Expedia), cancellations must be processed directly with the vendor. The hotel is not liable for unresolved cancellations.
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Smoking & Substance Use
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Smoking indoors is prohibited by law. Designated outdoor areas are provided.
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Evidence of smoking, vaping, or illicit substance use will result in:
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A deep-cleaning fee and repair charges for damages.
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Notification to authorities and booking vendors.
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Damages & Lost Property
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Guests are liable for damages or missing items, assessed case-by-case.
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Theft will be reported to authorities, with charges applied to the guest’s account.
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Lost keys incur a £[X] replacement fee (includes technician costs).
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Conduct Policy
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Aggressive, anti-social, or harassing behaviour will result in immediate eviction without refund.
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Police involvement will be sought for non-compliance.
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Service Animals
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Only documented assistance dogs (under UK Equality Act 2010) are permitted.
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Guests must provide valid certification upon arrival.
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We reserve the right to refuse entry if documentation is not presented, to ensure the safety of staff, residents, and property.
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General
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The Renishaw reserves the right to refuse service for any breach of these terms.
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Force majeure events (e.g., natural disasters) may exempt the hotel from liability.